Frequently Asked Questions
1. How do I find out what type of internet my address is eligible to receive?
You can find out by typing in your address on our home page — we’ll display the types of internet (fiber, VDSL, DSL or copper) that are available to you. Or, give us a call at 800.742.4084. You can also send us a message, drop us an email or stop by our Bloomington or French Lick offices.
2. Fiber is available in my area. What are the benefits of fiber over other cable services?
Blazing fast downloads. Download movies, music, games, etc. at the speed of light — literally. It’s ten times faster than cable. Run multiple devices at once. Say bye-bye to buffering, later to lag time. Run multiple devices and applications simultaneously without slowing others down.
Crystal clear definition. Take HDTV to new heights — stutter-free images so crystal clear, you’ll think you’re actually right there.
A true Fiber-to-the-Home (FTTH) installation offers much more than coaxial cable or even a hybrid coaxial/fiber installation. Fiber and its unique capacity to carry a signal means it can support much higher bandwidths at much greater distances than traditional communication systems used by cable companies. Further, fiber “future-proofs” a home or business from advances in technology.
3. It doesn’t look like fiber is available in my area. Will it ever be?
We hope so! We are looking at several cities/towns/neighborhoods to expand our fiber capabilities into . Because we are always mindful of keeping costs down as much as we feasibly can, we need to plan expansion carefully. Knowing that there is great demand in one geographic area helps us greatly! Let us know that you would be interested in subscribing to our fiber service — the more people we hear from in one area, the greater the chance we’ll be bringing fiber your way!
4. So, until fiber arrives, why should I switch to Smithville instead of staying with my current company?
There are lots of reasons! In addition to the services we have to offer — state-of-the-art internet, TV, voice, security and cellular — our customer service, tech and repair support are second to none. We are located in the heart of Indiana, so when you call Smithville, you get a fellow Hoosier on the line who cares about the service their fellow Hoosiers receive. Because we are locally owned and dedicated to the communities we serve, Smithville customers benefit from unsurpassed service and commitment.
5. Where are your offices located?
Our headquarters are located in Ellettsville, but we also have offices in Bloomington and French Lick. You can find the addresses and maps on our Contact page.
6. What are your Customer Service & Support hours?
Customer service representatives are available M-F, 8AM-7PM and Saturdays, 8AM-5PM. You can reach them at 812.876.2211.
7. Does Smithville offer services for businesses?
Yes, we have business services, packaging and pricing. Call 812.876.2211 for information, or check out our Small Business page.